We’re excited to officially announce our new company: ChorusCX. ChorusCX combines three long-standing organizations, Invosys, DVSAnalytics, and Infinity CCS, to form one unified, global platform, bringing together decades of expertise and a shared vision for what customer experience should look like.

ChorusCX brings customer experience, intelligent cloud networks, contact centers, and AI technology together into a single platform, so businesses no longer have to manage multiple vendors and disconnected tools to serve their customers. ChorusCX covers everything from guidance and knowledge tools, productivity management, and unified communications, to omnichannel CX, number management, and fully managed services, all designed to work together and deliver measurable results.

Organizations that invest in ChorusCX get a simpler technology stack, stronger operational efficiency, and the AI capabilities needed to meet rising customer expectations without increasing complexity. The result is better customer experiences, more productive teams, and a clearer return on investment.

“This is such an exciting moment for all of us. We’re bringing together three brilliant teams and a huge amount of combined expertise to build something that genuinely moves the needle for our customers and expands solution sets for our partners,” said Jane Anderson, CEO, ChorusCX. “The people and relationships our customers and partners value aren’t going anywhere.  If anything, they’re getting stronger. I’m incredibly proud of what we’re creating together with ChorusCX.”

For our existing customers and partners, the most important thing to know is that the teams you’ve built relationships with are staying. Your support contacts, your account teams, partner managers, the people you pick up the phone to, they’re all still here, and with this new combined business behind them, they’ll be better resourced and more capable than ever before.

If you have any questions, please don’t hesitate to reach out to your existing account team or contact us directly at choruscx.com. We’re here to help, and we look forward to continuing to work with you under this exciting new chapter.