ChorusCX and Intercity Expand Partnership to Deliver Enhanced Call Centre Solutions


ChorusCX is thrilled to announce an exciting expansion of our long-standing partnership with Intercity. This enhanced collaboration is designed to deliver robust, around-the-clock support for call centers throughout the United Kingdom, providing cutting-edge solutions including 24/7 Support, Number Manager, and Inbound Calling Services.ChorusCX and Intercity have worked together for nearly a decade, but this next phase marks a significant evolution in our partnership. By aligning our strengths and capabilities more closely, we are uniquely positioned to fill a critical gap in the market, delivering reliable, scalable solutions that improve the way call centers operate and support their customers.This strategic enhancement means customers and partners can expect:

  • Always-on availability for support and service
  • Smarter call management with ChorusCX’ Number Manager
  • Improved call handling and routing for high-volume inbound environments
  • Collaborative innovation between two trusted UK telecom providers

“We’re thrilled to take our partnership with Intercity to the next level,” said Jane Anderson, CEO of ChorusCX. “This enhanced collaboration allows us to better serve our customers and partners by combining our advanced telecom solutions with Intercity’s trusted service delivery and support.”Neil Rampe, Chief Commercial Officer at Intercity, added: “We’re seeing growing demand for reliable, high-performing inbound call centre infrastructure. Together with ChorusCX, we’re making that a reality, helping businesses of all sizes deliver a better customer experience, 24/7.”We’re seeing more demand for inbound call centre infrastructure that is stable and works wellThis milestone marks a renewed commitment from both companies to empower UK businesses with best-in-class communications technology and support, ensuring they stay connected, responsive, and competitive, no matter the hour.For more information about our call centre solutions or to learn how this partnership can benefit your business talk to our teams.