Forecast, Schedule, and Monitor Your Team With Real-Time Adherence, From Any Location
With all-inclusive licensing, ChorusCX Workforce Management (WFM) helps you forecast demand and schedule your team efficiently. Whether your agents are on-premise or working from home, you can monitor adherence in real time and execute your workforce management strategy with confidence.
ChorusCX WFM streamlines forecasting for first-time analysts and proven professionals alike. Build forecasts based on historical trends, whether you’re running a single-skill or multi-skill, omnichannel contact center. An intuitive interface with step-by-step guides gets new users onboarded quickly.
Schedule agents into the role best suited to their unique skill set, helping your team hit service level targets and elevate the overall customer experience. ChorusCX WFM gives you flexibility with intraday management of agent schedules and activities, including multiple shift types and rotational shifts, reducing the complexity of managing a full team.
Get immediate insight into agent performance with the ability to view current versus planned activity side by side.
ChorusCX WFM helps you control the cost of staffing while making sure you have the right coverage to hit your customer satisfaction goals, whether you’re a first-time analyst or a seasoned workforce planner. Forecasts are built from historical trends across single-skill or multi-skill, omnichannel environments, and the intuitive interface gets new users onboarded with step-by-step guidance.
Scale up the number of software users on demand during your busy season, without placing a new order or signing a new contract.
Reduce costs by removing on-site hardware and easing the burden on your IT staff, lowering your overall total cost of ownership.
Benefit from stronger data protection with ChorusCX's dependable cloud infrastructure.
Receive the latest features and functionality automatically, at no additional cost.
Schedule a demo with ChorusCX and see how Workforce Management can sharpen forecasting, simplify scheduling, and keep your team accountable in real time. It rounds out the full Productivity Management picture alongside Quality Management, Conversation Analytics, and Interaction Recording.
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