Blog and News

CX Is a Revenue Function. When Will the CFO Treat It Like One?

Every Tool Your Contact Center Needs, Built Into One Platform

The Hidden Cost of Over-Automation in CX

What Great CX Actually Costs

Hybrid vs. Fully Remote Contact Centers in 2026: What the Data Actually Says

UCaaS vs. CCaaS: What Is the Difference and Do You Need Both?

CX Best Practices for Financial Services Contact Centers

How to Measure the ROI of AI in Your Contact Center

How to Unify Voice and Digital Channels Without Starting Over

How to Build a Contact Center Career Path That Reduces Turnover

Why CFOs Are Turning to 24/7 Managed Support Services

Why 95% of AI Projects Fail And How to Be in the 5%

Effective Customer Experience Management Strategies for 2026

How to Have Good Customer Experience Management: A Practical Guide

How to Turn Customer Interactions Into Business Intelligence

Why Phone Remains the Dominant Channel for High-Stakes Customer Experience in 2026

24/7 Technical Support: What It Is, Why It Matters, and How to Get It Right

The Loyalty Loop: How Great CX Turns Customers Into Referral Sources

How to Turn Customer Complaints Into Your Biggest Competitive Advantage

How to Align Your Sales and Support Teams Around the Customer Journey

Self-Service Done Right, When to Let Customers Help Themselves

How to Use AI Call Summaries to Coach Agents Faster

CX Predictions for the Rest of 2026

How to Reduce Contact Center Turnover by 30%

The Case for Proactive Customer Service (Before They Call You)

What Is Real-Time Agent Guidance and How Does It Work?

What Agents Actually Want from Their QM Software

Afterwork with MaxContact: An Evening For Contact Centre & CX Professionals

AI Agents vs. Human Agents: How to Blend Them

5 CX Metrics That Actually Predict Revenue (And 3 That Don’t)

Workforce Optimization 101 for Teams Under 50 Agents

From Transactional to Relational: Building CX That Creates Repeat Business

Why CX Is No Longer a Support Function – It’s a Growth Strategy

ChorusCX Employee Spotlight: Jason Moravec

Introducing ChorusCX: One Platform. Infinite Possibility.

The Benefits of Call Transcription for CX

5 Types of Call Recording Every Contact Center Should Understand

How Poor CX is Impacting Your Brand

Customer Journey Mapping for Contact Centres: A Practical Guide

How ChorusCX Chorus Helps Increase Sales

From Contact Center to CX Hub: Breaking Down Customer Experience Silos

How ChorusCX Serves Small and Medium Sized Enterprises (SMEs)

ChorusCX and MaxContact Partner to Deliver AI-Enhanced Customer Engagement

Why Your Business Needs Contact Center Transcription

Improving First Call Resolution with Real-Time Conversation Analytics

Why Customer Experience Drives Revenue Growth (Not Just Support Costs)

The Rise of Customer Experience Management

How AI and Humans Work Together in Customer Experience

How ChorusCX Product Suite Delivers CX Value

How Customer Experience Grows Your Bottom Line

Why Contact Centre as a Service (CCaaS) Matters for Businesses

5 Customer Experience Challenges and How to Overcome Them

What is an Omnichannel Experience?

ChorusCX 2025 Recap: A Year of Expansion, Innovation, and CX Leadership

How Sales Teams Use Conversation Analytics

6 Ways to Improve Your Customer Retention Strategy

How ChorusCX Chorus Solves Your Biggest CX Challenges

5 Benefits of ChorusCX Chorus

Number Manager: The Top Benefits of the Call Management Platform

5 Signs Your Contact Center Needs Workforce Optimization Software

Exciting Launch of Chorus: A Customer Experience Management Solution

ChorusCX Expands Faxing Solutions to Offer Even More Communication Options

ChorusCX Expands Faxing Solutions Through Partnership with Lane and Fenestrae

Importance of License Types: Tailoring Solutions for Every Contact Center

Supercharge Connectivity: ChorusCX Launches Special Offer on Routers

How Cloud Communications Adds Value to Your Business

ChorusCX and Intercity Expand Partnership to Deliver Enhanced Call Centre Solutions

How Hybrid Cloud Brings Flexibility and Security to Your Business

Measuring and Improving Contact Center Metrics

Improving Customer Experience through Advanced Analytics

Using Contact Center Gamification for Better Agent Performance

Traditional Contact Center Training vs. Agent Guidance

8 Reasons Why Healthcare Contact Centers Need Agent Guidance

Top Features to Look for in an Agent Guidance System

Why You Need Conversational Analytics in 2025

2024 Recap: New Additions, Big Wins, & Our 2025 Roadmap

How to Know Your Call Center Needs Agent Guidance

Case Study Blog: How ChorusCX Helped These Customers Drive Success

ChorusCX Achieves ISO Certification

Why Customer Service Teams Need Agent Guidance in 2025

Webinar Recap: ChorusCX Dives into Conversational Analytics

Automated Quality Management: Driving Employee Efficiency and Satisfaction

5 Benefits of Using Workforce Engagement Management

6 Ways Your Business Can Benefit from Interaction Management Technology

Why Agent Efficiency Matters: Enhancing Customer Service Outcomes

Why Measuring Business Outcomes Is Essential for Success

Agent Guidance in Healthcare: Agent & Patient-Specific Solutions

ChorusCX Officially Releases Encore Version 9.1

Introduction to Automated Quality Assurance (AQA)

Elevate Call Center Engagement with These Expert Tips

5 Ways to Improve Agent Engagement at Your Contact Center

Solving Customer Journey Pain Points at Call Centers

Combatting Contact Center Agent Burnout with WFM

6 Ways to Ensure the Best Outcome in Every Customer Interaction

How Higher Agent Engagement Drives ROI for Call Centers

5 Things You Didn’t Know About Agent Guidance in Contact Centers

Why Call Monitoring Matters

5 Benefits of Conversational Analytics in Contact Centers

4 Strategies to Deliver Consistent CX at Your Contact Centre

10 Call Center Strategies for the Healthcare Industry

Increasing Employee Engagement & Optimizing Performance with WEM

ChorusCX Guide to Conversational Analytics in the Contact Center Operations

10 Customer Experience (CX) Trends for 2024

What is Agent Guidance in Contact Centers?

ChorusCX: An Overview Encore 9.0 Version Release

ChorusCX and Infinity CSS Announce Strategic Partnership

5 Ways to Improve Your Contact Center Workforce

Why Call Recording Software Should Be In Every Contact Center’s 2024 Budget

ChorusCX 2023 Wrap-Up: Biggest Wins, New Features & Partnerships

5 Ways to Increase Agent Engagement in a Contact Center

Recapping ChorusCX’ ElevateQM Webinar

Empowering Contact Centre Agents: The Ultimate Guide to Tools and Technology

Essentials for Speech Analytics in Contact Centers

6 Reasons to Utilize Call Recording for Your Mid-Sized Business

How ChorusCX Goes Above & Beyond for Our Valued Technology Partners

Why Quality Management Tools Are a Must in Contact Centers

Is Your Business Paying Too Much for Call Recording Software?

Improving Customer Service Quality: A Case Study on Arrivia

Cut Your Call Recording Costs & Do More for Less With ChorusCX

Unlocking Speech Analytic Insights: How Contact Centers Leverage the Power of Speech Analytics

5 Key Factors to Consider If Your Call Recording / WFO System is Discontinued or Failing

Top 8 Benefits of Workforce Optimization for Contact Centers

Maximizing Your Contact Center’s WFO Strategy Through Data Driven Insights

Securing Your Contact Center: Achieving Compliance Through Interaction Recording

Quality Matters: The Transformative Power of QM In Interaction Recording

Tune Into the Power of Call Recording Software: Benefits Across Industries

Unlocking the Full Potential of WFO Systems Through Strategic Partnerships

Drastically Improve Customer Service Metrics with Interaction Analytics

The Top 4 Must-Have Workforce Management Features for Enterprise Contact Centers

4 Tips to Improve Operational Efficiency at Healthcare Organizations

Improve Your Contact Center’s Service Levels With These 5 Tips

Why Our WFO Solutions Are a Step Above the Rest

A Year in Review: ChorusCX’s Achievements & Vision for 2023

ChorusCX’ Budget Neutral Pricing Model: How You Can Save Big on Your WFO Solution

ChorusCX Employee Spotlight – Kevin Agin

How ChorusCX WFO Tools Helped an Arizona Credit Union Improve Employee Performance

6 Ways to Engage Contact Center Work-From-Home Employees

Contact Center Pain Points – Solving Them with Workforce Optimization

Strengthening Customer Relations in Credit Unions with Workforce Optimization

Why ChorusCX is the Ideal WFO Solution for Mitel

How Does the Contact Center Industry Benefit From Manufacturer/VAR Partnerships?

WFM Solutions – How Cost Effective are They?

ChorusCX Quarterly Update

Strengthen Your Contact Center with Speech Analytics + Traditional QM

The Role of Speech Analytics in the Contact Center

Maximize Your Contact Center with Workforce Management

5 Methods to Reduce Costs with Workforce Management

5 Ways Workforce Management Solutions Improve Customer Support

Keep Your Remote Contact Center Productive and Engaged

4 Ways to Boost Your Contact Center Productivity and Performance with Workforce Optimization Solutions

Tips & Tricks: Encore 8.0 Portal

7 Tools to Augment Work from Home Contact Centers

Workforce Optimization as a Service

How technology providers and BPO’s have helped critical organisations during the global pandemic.

Webinar On-Demand: Keep At-Home Contact Centers Productive and Engaged

Keeping At-Home Contact Center Staff Productive and Engaged

Productivity in Work from Home Contact Centers

Enhancing Avaya Cloud Office and RingCentral Office in Contact Centers

Maintaining Contact Centers During a National Emergency

Practical Analytics for Contact Centers

Interoperability: A Contact Center Solution

Simplifying Management Workload in Contact Centers

How to create a single customer view and the benefits

Practical Workforce Optimization for Contact Centers

Five Ways to Supercharge Your RingCentral Cloud Contact Center

Hitting Contact Center Service Level Objectives with Streamlined Staffing

7 Benefits of Workforce Management Solutions

Workforce Management Challenges in Contact Centers

Multiple Applications, Processes & Priorities in Contact Centers

Five Ways ChorusCX Boosts RingCentral UCaaS in Contact Centers

Security and Compliance Features for Contact Centers

Retail Sales & the Contact Center

ChorusCX at NEC Advantage 2019

What Healthcare Call Centers Can Learn

Deliver the best digital customer experiences

Save time and money in your contact centre

Tickets, Tickets, Tickets

Analytics is for business insights and efficiency

Workforce Management Solutions in Contact Centers

6 Tips for Using Gamification in Contact Centers

Using Gamification in Contact Centers

eCoaching in Contact Centers

Gaining a 360° View of the Patient Experience

Customer Experience is King

Contact Center Workforce Solutions

Customer Experiences That Matter at Avaya ENGAGE 2019

Customer Experience in 2019

Using technology to gain a leap on the competition

Contact centre predictions 2019

Identifying Customer Interactions That Matter

7 Advantages of Encore for Government Agency Contact Centers

Insurance brokers customer experience tips

Black Friday, Cyber Monday and the Customer Experience

5 Ways to Increase Employee Engagement in Contact Centers

The ROI of Workforce Management in Contact Centers

Chatbots: separating the reality from the hype

Making Better Business Decisions with Speech Analytics

Why do most companies fail at digital customer experience?

IT investments: Capex, Opex or PAYG?

6 Customer Experience Challenges Every Organization Faces

How to make the right technology investment

How do we make data integration and management a reality

The key to delivering better customer experience

Think before you rip and replace your legacy systems

The Benefits of Speech Analytics in Contact Centers

New pricing model saves businesses money

Speech Analytics, Compliance and ROI

5 Tools to Improve the Value of Contact Center Analytics

Improving the Patient Experience

How energy brokers can attract and retain customers

Analytics in the Contact Center

Building Stronger Relationships

How brokers can protect against digital disruption

7 Digital Tools for Financial Institution Contact Centers

Can Competition Rev Up Your Workplace?

eCoaching Gets Results

Best Practices to Train Your Workforce

Why cloud may not be the best solution for your business

ChorusCX partner with Connexica

Q&A with Geoff Land, MD of ChorusCX

Streamlining workflows to create exceptional customer experiences

Scripted calls can spoil the customer journey

Improving quality and reducing costs to serve

No limit to ChorusCX’s relationship with Webhelp

As customers ask for more, deliver it for less