We’re excited to introduce a new employee – Clive Goldingay, Customer Experience Manager at ChorusCX. With over 25 years in the telecoms industry, Clive brings a wealth of experience, a knack for building lasting relationships, and a genuine passion for getting things right for both customers and colleagues. Here’s a closer look at the person behind the role.
Meet Clive
Clive is originally from Birmingham, and while the industry has taken him through plenty of different companies over the years, his roots have stayed close to home.
Role at ChorusCX
As Customer Experience Manager, Clive’s day-to-day is all about protecting the business ChorusCX already has while helping to acquire the business it doesn’t, a role that puts relationship-building and retention at the center of everything he does.
Industry Background
Clive has worked in telecoms for more than 25 years. He started out with Cable & Wireless in their partner channel as a Service Manager before moving into a presales role selling data solutions. From there, he took on account management positions at several resellers and aggregators, with a heavy focus on customer support and retention. Before joining ChorusCX, Clive worked at Gtele (Global Telecommunications), whose core product was inbound international voice solutions, Gtele was also a partner of Invosys and a supplier of international services.
What Drives Him
For Clive, it comes down to a combination of building strong working relationships and problem solving. He values being a trusted point of contact for customers and colleagues alike, and finds it genuinely rewarding to find solutions that make a real difference and create positive outcomes for everyone. As he settles into the team, he’s most looking forward to getting to know everyone at ChorusCX, though, as he’ll tell you, he’s already known quite a few of them for years.
Key Strengths
- Building strong, trusted working relationships
- Creative problem solving
- Delivering great customer service
- Highly organized and adaptable, shaped by 25 years in an ever-evolving industry
What Makes Clive Successful
Clive’s approach is simple: genuinely invest in finding the best outcome for all stakeholders. He credits his success to staying credible, honest, and accountable, values he says have been key throughout his career.
Outside of Work
Outside the office, Clive’s time is mostly spent with family. He has two teenage children, a 19-year-old son about to start university and a 15-year-old daughter heading into her GCSE year, and a dog who keeps him honest about getting outdoors, rain or shine. He loves hiking and being outside, whether with friends or family. After reluctantly taking up yoga a couple of years ago following some back issues, he’s now a firm believer in it. He also admits to a slight coffee obsession, one his wife says has taken over far too much kitchen space with coffee-making paraphernalia.
Welcome to the team, Clive; we’re thrilled to have you on board!