AI is everywhere in the contact center conversation right now. And yet, most of the people your team is pitching it to don’t fully trust it yet.
On Tuesday, 30th June at 11:00 GMT (16:00 ET), ChorusCX is joining forces with MaxContact for a live webinar designed to change how contact center professionals sell, position, and talk about AI with their customers: Selling AI in the Contact Center: What Your Customers Actually Need to Hear About AI.
Register now to secure your spot.
Why This Conversation Matters Right Now
The trust gap in AI adoption is real. Research shows that 1 in 3 consumers can’t tell a genuine company call from a scammer. That’s the environment your customers are operating in when your team walks into an AI conversation. Skepticism isn’t an obstacle to push through; it’s a signal about what buyers actually need before they say yes.
This session was built for that reality.
Whether you’re a contact center decision-maker evaluating AI tools, an operations leader already mid-deployment, or someone in the channel having these conversations with customers every day, this webinar gives you the language, frameworks, and tools to move those conversations forward with confidence.
What You’ll Walk Away With
Here’s what’s on the agenda:
- Why 1 in 3 consumers can’t distinguish a real company call from a scam, and what contact centers can do about it
- What consumers actually want from AI (the answer is simpler than most vendors are making it)
- A problem-first walkthrough of the MaxContact AI tools delivering measurable results right now
- How ChorusCX and MaxContact work together as one trusted, integrated proposition
- Live objection handling: the four questions that come up in every AI conversation, answered honestly
- Tools to take home: ROI calculators, a ready-to-use sales playbook, and competitive battlecards
You’ll leave with benchmarks you can act on, language that works in the room, and a clear view of where the strongest CX-focused businesses are pulling ahead.
Meet Your Speakers
Jon Birchall, Sales Executive at ChorusCX brings deep frontline experience in how contact center buyers think, what makes them hesitate, and what finally moves them to commit. Jon works with teams across the channel who are having AI conversations daily and knows exactly where those conversations get stuck.
Kayleigh Tait, Marketing Director at MaxContact leads the messaging and positioning strategy behind one of the UK’s most recognized contact center platforms. Kayleigh brings a sharp lens on what actually resonates with buyers versus what the industry keeps telling itself.
Together, they’ll give you the honest, unfiltered version of how to sell AI in 2025, rooted in what customers are really asking for.
About the ChorusCX and MaxContact Partnership
ChorusCX and MaxContact share a common belief: that great contact center outcomes start with analytics that actually reflect what’s happening in customer conversations. The ChorusCX platform delivers the interaction intelligence that gives MaxContact users deeper visibility into agent performance, customer sentiment, and operational trends. Together, we help contact centers move from reactive reporting to proactive improvement.
This webinar is a natural extension of that partnership: two teams that work together daily, putting what we know into a session that’s actually useful for the people doing this work.
Join Us on June 30th
Date: Tuesday, 30th June Time: 11:00 GMT / 16:00 ET Format: Live webinar with Q&A
Spots are limited. Whether you’re deep in an AI implementation or just starting to have these conversations with customers, this session will give you something concrete to take back.