Case Study: CIMB
CIMB Bank Berhad’s London branch primarily supports corporate and commercial clients, offering services such as corporate loans, deposits, treasury products, and advisory on fixed income, foreign exchange, and money markets.
Case Study: Telephonic Signature
The State of California requires county-level Health and Human Services agencies processing telephone applications for Medi-Cal to record a “Voice Attestation” during the application process. This recorded segment must be available to send to the State as requested for legal reasons. • Record a “Voice Attestation” that can be sent to the State • Voice Consent must be easy to locate, retrieve and play • Required the option to trigger the Voice Signature by the recording system • Voice Signature recordings must be retained for a specific time, separate from the audio recording
Case Study: VCU Medical Center
Located in Richmond, Virginia, the Virginia Commonwealth University (VCU) Medical Center offers virtually every form of contemporary medical service and is the region’s only Level 1 Trauma Center for adults and children. Being a large-scale medical facility, VCU receives numerous calls each day to schedule outpatients, order room service, admit patients, transfer patients and so much more. Adding even more complexity to the contact center environment, these calls are answered by employees in different clinics, departments and programs. As the only academic medical center in the region, VCU Medical Center is on the forefront of health care, providing patients with the most progressive treatments and medical technology available.
Case Study: Cobb EMC
As a not-for-profit, member-owned electric cooperative, Cobb EMC safely delivers reliable electricity to nearly 200,000 residential and commercial consumers in the Georgia counties of Cobb, Bartow, Cherokee, Fulton and Paulding. The organization is consistently recognized for competitive rates, commitment to renewable energy, and giving back to the communities it serves.
Cobb is one of the largest EMCs in the nation and the company’s wholly-owned subsidiary, Gas South, is a leading provider of natural gas in the Southeast.
Case Study: arrivia
Formerly known as International Cruise and Excursions (ICE), welcome to our fresh new name (and new look too). Through our recent acquisition of SOR Technology and WMPH Vacations, we’ve united and advanced our technology stack, products and services into a powerhouse organization.
We’re proud partners with the some of the biggest brand names—expanding their customer reach and revenue streams, all through arrivia’s unique travel solutions. So explore our fresh new look and how arrivia can help propel your business for a stronger tomorrow.
Case Study: Arizona Federal Credit Union
Arizona Federal originally adopted ChorusCX in 2006 to record all customer service calls in their contact center for quality assurance. At that time, agents were receiving approximately 90,000 calls per month. Over the past ten years, business has changed. With the increased popularity of online banking and the popularity of mobile technology, calls have decreased, but conversations have become longer and more complex.
Case Study: Interact
When Interact, one of the UK’s fastest growing outsourcing businesses, won two new clients in quick succession the clock started ticking. Both clients – a leading consumer electronics business and a big player in credit card processing – needed to establish a new home for their outsourced contact center operations within just eight weeks. And both needed to replace the complex case management solutions that would be lost as their existing outsourcing relationships came to an end.
Case Study: Webhelp UK
Webhelp UK is part of the international Webhelp Group; a leading BPO provider and customer experience innovator across digital and traditional channels. It is achieving rapid growth by focusing on value-based outsourcing, omni-channel engagement and experience analytics to create optimal customer journeys.
Case Study: Union Insurance
Union Insurance speeds up complex insurance sales, leading to enhanced service and profits. Union Insurance provides people with access to greater financial security through insurance plans that protect against the economic impact of major life traumas. Union Insurance strives to exceed its clients’ expectations through customer service, embracing technology and innovation to deliver affordable products for its members.
Case Study: Major Travel Insurance Provider
A major, award-winning travel insurance provider sought a technology solution that would improve its customer service offering and overall customer experience across its travel insurance portfolio.