Case Study: arrivia

Chloe Williams on April 8, 2026

Formerly known as International Cruise and Excursions (ICE), welcome to our fresh new name (and new look too). Through our recent acquisition of SOR Technology and WMPH Vacations, we’ve united and advanced our technology stack, products and services into a powerhouse organization.

We’re proud partners with the some of the biggest brand names—expanding their customer reach and revenue streams, all through arrivia’s unique travel solutions. So explore our fresh new look and how arrivia can help propel your business for a stronger tomorrow.

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Case Study: Arizona Federal Credit Union

Chloe Williams on April 8, 2026

Arizona Federal originally adopted ChorusCX in 2006 to record all customer service calls in their contact center for quality assurance. At that time, agents were receiving approximately 90,000 calls per month. Over the past ten years, business has changed. With the increased popularity of online banking and the popularity of mobile technology, calls have decreased, but conversations have become longer and more complex.

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10 Reasons to Choose Number Manager

Chloe Williams on March 23, 2026

Number Manager is more than just a call routing tool; it’s a dynamic, web-based platform designed to give businesses full control over their communication infrastructure in real time. Read our infographic to dive into the 10 benefits of Number Manager.

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Dashboards & Reports

Chloe Williams on December 4, 2025

Interactions are recorded, conversations are evaluated, agents are coached, and, if all is moving according to plan, performance is improving. Gain visibility into KPI trends to identify areas that need improvement, evaluate the success of ongoing initiatives, and refine quality management processes to maximize workforce optimization efforts with ChorusCX Dashboards and Reports.

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UCaaS/CCaaS Cloud Offerings

Chloe Williams on November 21, 2025

ChorusCX Workforce Optimization for UCaaS/CCaaS specifically meets the optimization needs of cloud contact centers. ChorusCX’s Interaction Analytics packages satisfy the need for tools to better understand the voice of the customer and improve the customer experience.

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Quality Management

Chloe Williams on October 10, 2025

Contact center managers are continually challenged to f ind time to coach agents for performance improvement. ChorusCX Quality Management goes a long way toward solving this problem. Outcome-based evaluations automatically trigger eCoaching sessions to improve performance and reduce the need for one-on-one meetings.

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